Returns and Exchanges
Everything you need to know about cancellations, returns and refunds.
Right of Withdrawal
You have the right to cancel your order within 14 days of receiving your product, without giving any reason. After cancellation, you have an additional 14 days to return the product. Once we receive the returned item in good condition, we will refund the full order amount, including shipping costs.
Please note: the cost of returning the product from your home to us is your responsibility.
To exercise your right of withdrawal, the items must be returned with all supplied accessories and, if reasonably possible, in their original condition and packaging. To initiate a return, please contact us at: info@vacuumcleaners.com.
We will process your refund within 5 days of receiving your returned product, provided it is in good order.
Return Exceptions
The right of withdrawal does not apply to the following products:
- Sealed products where the seal has been broken.
- Products custom-made according to consumer specifications.
- Items that are clearly personal in nature.
- Products that cannot be returned due to their inherent nature.
- Products whose price depends on fluctuations in the financial market beyond our control.
Return Form
To make a return, please fill in the return form and include it with your shipment:
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