Contact & Support – Pick up
Pick up
Can I pick up my order at BEAM?
Yes, you can often collect your order the same day from our warehouse in Oirschot, the Netherlands.
During checkout, simply select pick-up and choose your preferred collection time. We are open Monday to Friday.
In stock? You can reserve the product and pick it up the same day.
Out of stock? Please contact our customer service team to arrange a collection time.
Your order will remain available for up to 5 days after the selected collection date. You can choose to pay in advance online or at the time of pick-up.
All products can be reserved for warehouse collection.
Can I pick up my order at a DHL ServicePoint?
Yes, you can choose delivery to one of the 2,800+ DHL ServicePoints during checkout.
Once your order has been paid online, it will usually be ready for collection the next working day from 16:00. You will receive a notification as soon as your package has arrived. If it has not been collected, we will send a reminder after three days.
Your order will be held for up to 7 days. After one week, uncollected packages will be returned to us.
Please note:
Large products, such as vacuum cleaners and tubes, cannot be delivered to a DHL ServicePoint. If oversized items are in your shopping cart, this pick-up option will not be available at checkout.
Need Help or Support?
Whether you need technical support or help with an order or payment, you’ll find everything on our support page.